We ordered a different rug but unfortunately it was not in stock. We didn’t receive an email telling us this, it was Mike from Rug Quarter who called and gave us the unfortunate news. He apologized and told us he had searched other suppliers but that our chosen rug was nowhere in the country and he didn’t know when a new supply would come in.
We found another rug from their website, the Gabbeh 415, and ordered it. Mike had asked us to let him know whether we wanted a complete refund or if we found one to our liking. He then immediately refunded the difference (we saved a decent amount of money) and arranged shipping. Rug was with us two business days later. He also followed up to see if we liked it. Great follow through from Mike.
The rug colours are true to the website description and photos. There are two photos of the whole rug and one looks darker than the other. The lighter photo is true to what we received.
Soft to the touch and a decent thickness, it very good value and quality for the price. We’re happy to have this in our home.